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If you’re advertising in Google Merchant Center, it’s quite possible that you’ll see sometimes error messages or account suspension in your account. In this article, we will look at an error message that could cause your account to be suspended and your advertising on the Google Network to be stopped. 

Required CSS Selection

If you see this error message in your Merchant account, there’s no need to panic. Google requires any advertiser who primarily uses Shopping Ads to use a CSS (Comparison Shopping Service) partner. Such partners include many price comparators from the EU including Shopping in EU.

Merchant Center Missing CSS Error

How to solve this error in Google Merchant Center?

If you want to advertise again and remove this error message, you must go to a CSS partner. All you have to do is choose a suitable partner who will suit your conditions and who will be good enough for your business. You can also find a list of CSS partners on the official Google site. After you choose a suitable partner, all you have to do is contact them and arrange the transition to their CSS program. As soon as the so-called switch under the CSS service takes place, this error message will be removed and you can continue advertising as before.

However, if you are not interested in any CSS program because their price list or conditions do not suit you, you can still advertise under Google CSS, which means that you will use Google for this advertisement. To use Google CSS, just write to Merchant support and they will handle it.

Have you switched to a CSS partner but still have the same problem?

Note that when Google switches your Merchant to a CSS program, changes can take up to 24 hours to take effect. However, if it’s been over 24 hours and you still have the same problem, follow these steps:

1. Contact Google support.
2. Explain to them that you had an error message regarding the selection of a CSS partner for your Merchant and that you are already using a CSS partner.
3. Google will re-verify your account and resolve the error.
4. Hooray! You can continue advertising!

Merchant Support Webform